Please review and familiarize yourself with the policies listed below prior to scheduling any services. These policies are designed to help us operate more efficiently, provide a higher level of quality services to all customers, and streamline practices across our organization.
Additional Mileage Fee
Visits to locations more than 15 miles away from our location in Pearl will incur an additional $3 per visit surcharge. If you are located closer to Jackson than Pearl, this will only apply on the weekends and holidays listed below, assuming you are within 15 miles of our Jackson location.
There will be an additional $3 per visit charge for visits that occur on the following holidays:
- New Year's Day
- Mardi Gras Day
- Easter Sunday
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day
- Christmas Day
Payment Due Date
Invoices are due at or before the time of the first visit. There will be a $10 late payment fee charged for payments not received at or before the time of the first visit.
Key Pickup / Drop-Off
There will be a $12 charge to pickup and/or drop off keys if the key exchange does not take place on a Meet & Greet or regular scheduled visit. We can maintain your key in our possession at no additional charge if you so decide.
Same Day Requests
Visits requested same day, or with less than 24 hour notification, will incur an additional $3 per visit surcharge. This will only apply to those visits scheduled within 24 hours of the notification or request, and not necessarily the entire reservation.
Changes and cancellations should be received at least 24 hours prior to the first visit. Changes and cancellations not received at least 24 hours prior to the first visit will incur a $10 processing fee. In the event you forget to cancel and we show up at your location, the normal amount will be charged for that visit plus the $10 processing fee for future visits, should any future visits exist and need to be cancelled.
After Hours Visits
Visits scheduled outside of our normal hours of operation (7:00 am to 9:00 pm) will incur an additional $3 per visit surcharge. This will only apply to visits scheduled or requested for before 7:00 am and after 9:00 pm.